Communication Essentials for Managers
“The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through.”
Context
Becoming a manager means communicating with greater impact.
This course provides junior managers with a practical toolkit for everyday communication challenges.
From structuring messages to giving feedback and managing conversations. Participants leave with frameworks and strategies they can put into practice immediately.
Outcomes
Structure messages using the Pyramid Principle for clarity and impact.
Apply the SBI model (Situation–Behavior–Impact) to give feedback that drives improvement.
Build confidence for meetings, presentations, and one-on-one conversations.
Apply practical strategies to navigate challenging discussions.
Develop presence that earns trust and credibility.
Before & After
Before
- As a new manager, I sometimes felt overwhelmed in meetings and doubted how to adapt my communication with my team or my own manager, depending on the situation.
After
- I now have impactful tools to structure my ideas, speak with confidence, and adapt my style to create conversations where others feel heard and supported. I also feel confident handling tougher discussions.
Logistics & services
Full day training. A two-day option is available for greater depth.
On-site.
Available in FR and EN.
